FAQ’s

Some answers to a few off the FAQ’s that we have had along the way to help your shopping experience at White Home Boutique.

 

1. WHAT IS YOUR RETURNS POLICY?

Unused items can be returned with it’s original invoice within  14 days of order receipt. Visit our ‘Shipping & Returns‘ page for full terms and conditions

 

2. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

White Home Boutique will deliver your items within 3-6 days. Visit our ‘Shipping & Returns‘ page for full terms and conditions

 

3. WHAT HAPPENS IF THE PRODUCT IS DAMAGED ON DELIVERY?

If your item is damaged or faulty on it’s delivery, White Home Boutique will cover the packaging and postage costs. Visit our ‘Shipping & Returns‘ page for full terms and conditions

4. WHAT PAYMENT OPTIONS DO I HAVE TO CHOOSE FROM?

We accept Visa and MasterCard credit card payments. You can also pay with PapPal.

 

5. IS IT SAFE TO USE MY CREDIT CARD?

All payments are processed through a secure checkout system with ANZ e-gate.

 

6. HOW DO I RETURN OR EXCHANGE AN ITEM?

The first step to exchange an item is to email us at enquiries@whitehomeboutique.com.au to inform us. Once the original purchased item that is to be exchanged has been received, the new item will be shipped. Visit our ‘Shipping & Returns‘ page for full terms and conditions

7. HOW DO I BUY AN ITEM?

  • Use the category links in SHOP
  • Once you have found an item, choose your colour and/or size, then click on the ‘ADD TO SHOPPING BAG’ button on the product page.
  • Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
  • Click on ‘PROCEED TO PURCHASE’ to complete your order.